Last update:  Monday April 6th 2020

We are following government guidelines:


We have non-contact policy at Woodham Lane.

What does this mean?

Our staff will speak to you on the phone when you book an appointment, and explain the new procedure.


When you arrive at the clinic, you can enter reception, or if you prefer, just wait in your car and we will cone out to find out your details. Alternatively, you can call us once you are in the carpark


We would ask you to remain in your car if there are more than three other clients in our large reception space, so that we can adhere to the 2m distancing rules.


Reception and clinical staff are screened, so there is no face-to-face contact with us, but you can see us, and speak to us safely.


We will then take your pet from you using social distancing measures.


You will be asked to place your cat carrier on the doorstep, step back, and we will move your cat carrier into the building, or we will ask you to hand you dog lead to us by stretching out your arm. We will then place an additional slip lead for security. 


We will take your pet into the side door of our building, while you wait in reception, in your car, or outside. 

The consultation will be carried out over the phone, so we ask that you keep your phone line free, we will then examine your pet and phone you back to discuss our findings and treatment recommendations.


Payment can be done over the phone, or by card in person at our payment portal in reception.


We can accept cash. 

Medications and food can be collected from our reception desk, or we can pass it out to you outside if you would prefer.

Please let us know if you have been in contact with a person who has tested positive, or if you have signs of COVID-19, and we can advise you as to the safest way for us to see your pet. 

Our amazing vet Dr Jenny wrote a paper on virus spread from wild animals to humans: