Last update: Monday April 6th 2020
With the lockdown in place you have two options:
1. EMERGENCIES, urgent problems, essential treatment (such as monthly injections) can be seen, but you must phone reception to arrange this, please do not just turn up at the clinic.
You may be asked to video or photograph your pet and email it to us, or we can provide video consults.
2. Non-urgent problems: we can look after these problems by email, phone or video consult. Contact us, explain what advice you need, and we will discuss the best method of helping you.
Following government guidelines, we now have non-contact policy at Chertsey (and Woodham Lane).
Our staff will speak to you on the phone, and payment will be taken over the phone.
You can hand your pet to the vet at the door, we will replace your pets lead with our own.
You will be asked to place your cat carrier on the doorstep, step back, and we will move your cat carrier into the building.
Following a change in government guidelines, we can no longer allow any clients into the building. After lockdown has lifted, we will move back towards normal service, but will still have a non-contact policy for safety reasons, and you will see the vet through a screen.
If you have been in contact with a person with coronavirus, or you have signs of coronavirus, advice is to self isolate with your household, and seek medical advice if you become very poorly.
If you have a pet in a household with an infected person, you must contact your vet for advice. You will be asked to tell your local health protection team, who will then contact APHA and DEFRA to inform them that a pet is present in the household.
If you have been diagnosed with COVID-19, please limit contact with your pet(s). If your pet is ill, or you are worried about your pet, please call us on 01932 98 93 93 and we can advise you. Please do not bring your pet to the vet, or ask anyone else to, until you have spoken to us and we have advised you on the best course of action.
Can I get coronavirus from my pet?
As far as we know, domestic pets cannot transmit COVID-19 to humans.
Can my pet get coronavirus?
As far as we understand, pets may carry COVID-19, but it does not seem to cause any problems for them. They may carry the virus, but are not infectious to humans or other animals.
However, Public Health England recommend that if you are confirmed as having COVID-19, you should limit contact with your pet, wear a mask and wash your hands well.
What if I think my pet has caught COVID-19?
Firstly you should contact your local health protection team. Then you should contact us, so that we can give you the most up-to-date and appropriate advice on how to obtain veterinary care for your pet.
What about other coronaviruses?
Just like in human 'flu, there are different strains of coronaviruses. These viruses can cause different problems in dogs and cats, such as coughing, sneezing or diarrhoea. however, importantly, these strains ARE NOT COVID-19.
You may read about FIP, and canine coronavirus, but these viruses are not COVID-19 and cannot change into COVID-19, so there is no need to worry if your pet has previously been diagnosed with a canine or feline coronavirus.
What if I am self-isolating and my pet needs to see the vet?
We offer a video (Skype/FaceTime) consultation with one of our vets, for £39, or for free if you are a member of our Healthy Pet Club.
If the matter cannot be sorted out via a video consultation, then we can either come out to your home to administer veterinary care in our ambulance, or we can collect your pet and transport them to the clinic for treatment.
If an in-person examination is needed, then the cost of the video consultation will be deducted from the price of a home visit, or clinic visit.
For our clients, if you require non-urgent veterinary advice, you can email us on firstname.lastname@example.org, and there is no charge for this, email consultations will be replied to within 2 working days.
If you require urgent veterinary advice, and are able to come to the clinic, our consultation fee to see the vet is £39, or free if you are a member of our Healthy Pet Club, please book online, or call us to book an appointment.
If you are not yet registered with our clinic, then you can register online here
If you are infected with COVID-19, our home visit options may be limited by guidance from Public Health England. We will contact them in advance of the planned visit, and will follow their guidelines.
Home visit prices will vary depending on your home address or pet's location.
Treatment prices will vary according to what treatment is required.
Coronavirus delay/containment advice is constantly changing, so this webpage will be updated accordingly.
Please check back in regularly to see the latest information.
Our amazing vet Dr Jenny wrote a paper on virus spread from wild animals to humans: