COVID-Secure Consult Room
Visiting us in the ongoing pandemic
Times have changed, and we must all adapt to COVID being here to stay. We understand that visiting the vet is worrying if your pet is poorly, and we know that many people struggle to wear a mask for health reasons.
That's why we have a fully- screened consulting pod, with no possibility of droplet transmission, where you can talk face-to-face to the vet, without a mask.
As before the pandemic, our bright and spacious reception area is your first port of call at Woodham Lane.
On arrival, please leave your pet in the car and come into reception, or ring the bell, to let us know you are here. You must wear a mask when coming into reception (you can purchase a single use mask for £1 if you have forgotten yours).
Once reception know that you have arrived, you can choose to wait in your car until called for your appointment, or you can wait in reception, provided we don't have more than 2 people already waiting.
If the reception door is locked, then it means that either the reception area is full, or we are carrying out a euthanasia, so please bear with us, and a member of staff will come out and speak to you.
We will lock the door if the reception area has more than 3 people waiting, to adhere to social-distancing.
Once the vet or nurse is ready to see you, you and your pet will go to the back of the building to the 'consulting pod'. If you need assistance in carrying a cat carrier, or you require an umbrella if it is raining, please just ask at reception.
Your consultation will be carried out in our 'consulting pod', you will be able to see the vet through a perspex wall, and can talk face to face without a mask.
After your appointment, you can come back into the reception area, which is also fully screened, to collect any medication or paperwork, and pay your bill via card terminal or contactless/ApplePay.